As a family business we pride ourselves on delivering first-class customer satisfaction for all the products that we sell, we send all orders out as quickly as possible to the customers preferred delivery address. The Weave™ preferred partner for UK & worldwide deliveries is DHL. World leaders in the delivery and insurance of luxury goods.

Typical delivery time to most mainland UK addresses is 2-3 days, Europe 3-5 days & Worldwide 5-10 Days.

Returns
As a trusted business we want you to be completely happy with your purchase, however, if anytime within 21 days after receiving your goods you decide for any reason that it doesn’t work out just contact us and we will arrange to have the goods collected from your preferred location, i.e. your home, work or anywhere else that best suits you. All that we ask is that you have the goods securely packaged up and returned to us – upon safe return of we will offer a full and immediate no questions asked refund.
However, as most will be aware, shipping costs do exist and whilst we are happy to cover the initial delivery for your purchase, we can’t unfortunately cover the returns shipping fee. Listed below is an outline of chargeable costs for returned rugs when collected from UK mainland address by our courier service.
Rugs with a width less than 140cm – £10
Rugs with a width between 140cm and 200cm – £20
Rugs with a width over 200cm – £35

Alternatively, you can arrange for any other method of return that best suits you.

Trade Enquires
We also welcome trade inquires and can happily quote wholesale prices to professionally related businesses.
International customers are recommended to contact us prior to order as shipping options will need to be discussed and can vary greatly from rug to rug or to your preferred location.

We want you to be totally happy with you purchase and recognise this can often mean that you only pay as much as necessary for your new rug. We therefore aim to give you are full assurances that you’ll be buying your rug at the very best price available. So, if you find the same rug in stock and available from another supplier that is cheaper, please let us know we’ll offer to beat the price by a full 5% of the total retail cost, or if you later find the same rug purchased being sold cheaper within 14 days of the purchase date, we’ll also refund you the same 5% difference.

*Kindly note this offer excludes items that are currently out of stock or currently unavailable from other suppliers.

To place an order, we suggest you simply follow the online secure payment process on this website. Alternatively, you can either visit the showroom in person or phone us anytime at our shop to place your order.

We accept Apple Pay, most card types, bank transfer or cheques – we also happily accept PayPal & Western Union as alternative payment methods.

Vacuuming

We recommend you clean your rug on a regular basis, depending on the amount of traffic your rug receives and environmental conditions in your home we recommend you give your rug a gentle shake followed by a gentle vacuuming to release any accumulated dust about every two weeks. Be careful if your vacuum has beater bars as these could undermine the knotting of the pile and possibly damage your rug. Furthermore, don’t follow the commonly misconceived idea of beating the life out of your rug with a stick, although the rug may stand up to good thrashing, beating your rug is not the kindest nor the most effective way of cleaning.

Spillages

For spillages and stains we suggest you blot clean with a clean cloth, just dab and gently compress in a direction following the fall/direction of the pile – don’t scrub – repeat the process until the staining has been removed and leave to dry. If the satin persists after drying repeat as above using a damp cloth.

More Serious Damage

If your rug becomes seriously damaged, we recommend you have the rug professionally repaired and cleaned. We offer this service at The Weave and will happily provide recommendations and a written quote.